Disclaimer & Policies
* Delivery Policy - Allow 2-4 weeks for delivery. It will be delivered through UPS.
* Return/refund policy - 100% satisfaction guaranteed. If not satisfied we will replace the product or refund the customers card depending on circumstance.
* Privacy/security - We intend to give you as much control as possible over your personal information. In general, you can visit pittsandspitts.com without telling us who you are or revealing any information about yourself.
There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect personal information from you on the Internet.
If you choose to give us personal information via the Internet that we need to correspond with you, it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it.
* Pitts and Spitts Privacy Policy
We at Pitts and Spitts understand the importance of privacy. That's why we ensure that any information you share with us is secure. Our privacy policy explains what type of information we gather from our customers and what steps we take to protect this information.
Our Privacy Policy will answer these questions:
• What kind of information do you collect and what will you do with it?
• What are the policies of your affiliates and/or partners?
• Does Pitts and Spitts use cookies?
• How is my personal information being protected?
• Will you be contacting me by email?
• I'm not comfortable using my credit card over the Internet. Can I call it in?
• Can children order on pittsandspitts.com?
• How can I contact Pitts and Spitts?
What kind of information do you collect and what will you do with it?
When you register on Pitts and Spitts, we collect and store your email address and password. This allows us to create a unique account for you in which you can store your orders. When you personalize a product, we prompt you for a variety of information, such as your name, type of event, and event date. And when you finalize your order, we need information such as your billing and shipping address so that we may process your request.
We also use information gathered from our online customers to provide a more personalized shopping experience. Ultimately, this input allows us to improve our products and customer services and enhance our website design so that we can make your shopping transactions faster and easier. The following is a list of information we collect automatically when you visit our site:
• The domain name you are connecting from (for example,"yourcompany.com" if you use a business Internet access account, or "yourschool.edu" if you are connecting from a university's domain);
• IP address (a number that is assigned to your computer when you are using the Internet) from which you access our website;
• The type of browser and operating system you use to access our site;
• The date and time you access our site;
• The Internet address of the website from which you linked directly to our site; and
• The pages you visit.
What are the policies of your affiliates and/or partners?
Each of our partner websites has its own privacy and data collection practices. Our privacy policy does not cover or address the information practices of those sites. We encourage you to read their privacy policies as their practices may be different.
Does Pitts and Spitts use cookies?
As do many e-commerce sites, Pitts and Spitts uses "cookies" to store your selections and changes while you choose products and personalize your order. A cookie is a morsel of information that is stored on a computer's hard drive.
The cookies we use do not contain any of your personal information and will not allow another computer user to access personal information about you.
You can disable cookies by changing your browser's preferences or options, but you may not be able to use the customization features on our site. You may also delete Pitts and Spitts's cookies from your hard drive but doing so while you're browsing Pitts and Spitts may cause you to be logged out of the site. For more information about cookies, visit Webopedia.com
How is my personal information being protected?
Protecting your information is our priority. When you place an order with us, we use a secure server with Secure Sockets Layer (SSL) software to protect the security of your online order. SSL technology, a powerful protection and security tool, encrypts information transmitted between your computer and the server before it is sent to us. SSL is the standard for leading e-commerce Web sites such as Amazon.com, llbean.com, and eBay.com. To learn more about Secure Sockets Layer technology, visit Webopedia.com
It is also important to protect yourself from unauthorized use of your personal information. If you share your computer or use a public terminal, be sure to log off or shut down when you've finished shopping.
Will you be contacting me by email?
You may receive email confirmations when your order is received by Pitts and Spitts and when it is shipped- we want to ensure the accuracy and prompt delivery of your order.
I'm not comfortable using my credit card over the Internet. Can I call it in?
Yes. You may call our customer service at 1.800.521.2947 or fax us at 1.713.692.9714.
Can children order on pittsandspitts.com?
If you are under 18, you are not eligible to complete online transactions with Pitts and Spitts except with the aid and/or permission of an adult.
How can I contact Pitts and Spitts?
Please do not hesitate to call us if you have any questions or concerns. Our customer service representatives are specially trained to help you with your online order. Phone: 1.800.521.2947 (Monday – Friday, 9am–6pm CST) Email: ask@pittsandspitts.com
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